FAQs

1. Do you offer free shipping?

Yes! All orders over $250 qualify for free shipping. For orders under $250, shipping costs depend on the selected shipping method and package weight.

2. How long does delivery take?

  • Economy Shipping: Delivery typically takes 10 to 15 business days.
  • Standard Shipping: Orders usually arrive within 3 to 4 business days.
    Delivery times may vary depending on order processing time and the shipping carrier.

3. What is your order handling time?

We process and ship orders within 1 to 3 business days, Monday through Saturday, excluding holidays. Orders placed after 5:00 PM EST will be processed the next business day.

4. Do you ship internationally?

Yes, we ship to various countries worldwide! Here’s the full list of countries we currently serve:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

5. What shipping carriers do you use?

We partner with trusted carriers to ensure fast and reliable delivery options, including discounted rates at checkout.

  • DHL Express
    Transit times are calculated based on the destination, usually offering one service option.

  • USPS
    Up to three service options are available with transit times calculated at checkout.

The carrier determines shipping costs based on destination and weight.

Returns & Exchanges

6. What is your return policy?

We accept returns for unused and unworn items within 14 days of the delivery date. To begin a return, please get in touch with our customer service team for assistance.

7. Can I exchange an item?

Yes, exchanges are available for items of the same value, depending on stock availability. If the item you want is out of stock, you can choose a refund or store credit instead.

8. Who pays for return shipping?

Customers are responsible for return shipping fees unless the item received was damaged, defective, or incorrect.

Products

9. Are all products in stock?

We do our best to keep inventory updated. However, some popular items may sell out quickly. If an item is unavailable, you’ll see an “Out of Stock” label on its product page.

10. How can I find the right size?

To find the perfect fit, please refer to our size chart located at both the top and bottom of our website.

Payment Methods

11. What payment options do you accept?

We accept major credit and debit cards, along with select digital payment methods. All available options are displayed at checkout.

12. Is my payment information secure?

Yes, your payment details are safe. We use industry-standard encryption to safeguard your personal and financial information.

Customer Support

13. How can I reach customer support?

Our customer service team is happy to help! You can contact us via email or through the contact form on our website.

14. When is customer support available?

Our support team is available Monday through Saturday. Please allow 24–48 hours for a response to your inquiry.

15. Can I track my order?

Absolutely! After your order ships, you’ll receive a tracking number so you can monitor its progress until it arrives.

Contact Information

If you have any additional questions, feel free to reach out to us at customerservice@xtreme-stocks.com or visit us at 1750 Madison Avenue, Memphis Tennessee 38104, United States